Terms of service

These terms are a contract between you and Taliro Global Talent, S.L., a company incorporated in Spain with registered office at Rambla de Badal 62, 3-3, 08014 Barcelona, Spain and tax number B26780288, trading as Yellowdesk ("we", "us", "our").

They apply from the moment you create an account. If you are agreeing to them on behalf of a company, you confirm you are authorised to bind it, and "you" means that company.

Read section 9 and section 10 in particular. They set out what you must be able to say about your own use of the contact details we supply, and they place obligations on you that the rest of this market's terms leave out. They are not boilerplate and we will enforce them.

This service is for businesses. It is not offered to consumers, and you may not use it for a personal or household purpose.

1. Definitions

Account means the organisation-level record that holds your subscription, your Credits and your Users.

Agreement means these terms together with the Data Processing Agreement, the Privacy Policy and any order form or written variation we agree with you.

Candidate Match means the part of the service that takes a CV you upload and returns advertisements matching it.

Contact Details means the business e-mail address, business telephone number and professional profile URL of an individual, revealed to you through the service in exchange for Credits.

Credits means the units of account used to pay for reveals and other metered actions.

Seat means one named individual's right to use the service under your Account.

Service means the Yellowdesk application at app.yellowdesk.ai and everything we make available through it.

User means an individual you have authorised to use the Service under your Account.

2. What the service does, and what it does not do

The Service collects job advertisements and company information from third-party sources, works out which companies appear to be buying recruitment services, scores that likelihood, and lets you spend Credits to reveal the Contact Details of the people who make that decision. It also matches CVs to advertisements, and sends alerts when new results appear for a search you have saved.

Everything the Service tells you is an estimate derived from third-party data. Buying signals are calculated, not observed. Where the Service identifies the end client behind an agency advertisement, that identification is produced by a language model constrained to choose from companies we already hold, and it can be wrong. Company sizes, revenues and headcounts come from data vendors and carry the date we retrieved them. None of it is advice, none of it is a representation of fact, and none of it should be the only thing you rely on before spending money or making a commercial decision.

We do not guarantee that any Contact Detail is current, correct, or that the person still works where the record says. We do not guarantee that any company is in fact buying recruitment services.

3. Your account

You must give accurate registration details and keep them current. You must verify your e-mail address before the Account becomes active.

You are responsible for everything done under your Account, including by your Users. Keep credentials secret, do not share a login, and tell us promptly at security@taliro.net if you believe an account has been compromised.

A Seat is one named person. Two people may not share a Seat, and a Seat may not be passed around a team. Where a person leaves, you may reassign their Seat to a replacement.

An Account has at least one administrator. Administrators can invite Users, remove Users, change the plan, buy Credits and see everything the Account holds, including reveals made by other Users. If you invite a colleague, you are telling us they are entitled to see that.

4. Free trial

Where we offer a trial, it starts when you verify your e-mail address, not when you sign up, and it runs for the period stated at sign-up (currently 7 days). We grant a fixed number of trial Credits (currently 200).

One trial per organisation. Creating a second Account to obtain a second trial is a breach of these terms and we may cancel both.

Trial Credits expire when the trial ends, whether or not you have used them, and they have no cash value.

5. Credits

What a Credit buys. Credits are consumed by metered actions. The current prices are shown in the Service before you act, and today they are:

We may change these prices on 30 days' notice under section 21. The price shown in the Service at the moment you act is the price you pay.

You are not charged for nothing. Where a reveal returns no data, no Credit is consumed. We place a hold on your balance before we act and settle it against what was actually found.

Credits are a unit of account, not money. They are not a deposit, they carry no interest, they cannot be exchanged for cash, and they cannot be transferred between Accounts.

Expiry. Credits included in a subscription expire at the end of the billing period in which they were granted. Credits you buy separately as a top-up do not expire while your Account is active. Where you hold both, subscription Credits are consumed first.

Refunds. Credits are non-refundable once consumed. Unused top-up Credits are not refunded on cancellation. This does not affect any right you have under mandatory law.

Contact Details expire, and re-revealing costs again. Contact Details are retained for 180 days from the date we retrieved them and are then redacted, in every Account that holds them, including yours. The record remains, showing the person's name, title and employer, and the details can be revealed again at the price then in force. This is a data protection obligation, explained in the Privacy Policy, and it is not a defect. Retaining contact data indefinitely is precisely what the French regulator fined a comparable company for.

6. Plans, fees and payment

Plans. The Service is sold as a monthly subscription. Current list prices:

Credit top-ups are sold in bundles at the per-Credit price shown on the billing page (currently EUR 0,15 per Credit), unless we have agreed a different price with you in writing.

Taxes. All fees are stated exclusive of VAT and any other applicable tax, which we add where required.

Payment. Fees are charged in advance to the payment method on your Account, on the same day of each month. Top-ups are charged when you buy them. Where you add or remove a Seat mid-period, we charge or credit the difference pro rata.

Failed payment. If a payment fails, your Account goes past due and we retry. Full access continues while we retry. After the final retry we suspend the Account: you keep your data, your revealed Contact Details and your purchased Credits, but you can reach only the billing page until payment succeeds.

Deletion after suspension. We warn you before we act. If an Account stays suspended for 90 days after the warning, we anonymise it: revealed Contact Details are purged, user records are stripped of personal data, and the Account is closed. Invoices and the Credit ledger are retained because accounting law requires it. Anonymisation cannot be undone.

7. Term, renewal and cancellation

The subscription runs month to month and renews automatically until cancelled. You can cancel in the Service at any time; cancellation takes effect at the end of the period you have paid for, and you keep access until then. We do not refund the unused part of a period.

We may terminate on 30 days' notice, in which case we refund the unused part of any period you have paid for.

Either party may terminate immediately if the other commits a material breach that is not put right within 15 days of written notice.

On termination: your access ends, your Credits are cancelled, and your data is handled as set out in the Data Processing Agreement and the Privacy Policy.

8. What we do about availability

We aim to keep the Service available, and we do not promise a specific uptime figure unless we have agreed one with you in writing. We may take the Service down for maintenance, and we will give notice where the work is planned and significant.

We may change how the Service works. Where a change materially reduces what you get, section 21 applies.

Third-party data sources are outside our control. Where a source becomes unavailable or changes its terms, parts of the Service may stop working, and that is not a breach of this Agreement. It may entitle you to terminate under section 7 if the effect is material and lasting.

9. You warrant that you have a lawful basis

This clause is deliberate and it is the reason the rest of this section exists.

For each individual whose Contact Details you reveal or otherwise obtain through the Service, you warrant that:

1. you have a lawful basis under applicable data protection law for processing their personal data, and for contacting them; 2. you will give them the information their local law requires you to give, including where applicable the information required by Article 14 GDPR, and you will identify us as a source if asked; 3. your outreach complies with applicable law on direct marketing, unsolicited communications and telephone canvassing; 4. you will honour any objection, opt-out or erasure request you receive directly from them, without requiring them to come to us; and 5. you will not use the Contact Details for any purpose other than business-to-business outreach relating to recruitment or staffing services.

You are a separate and independent controller for everything you do with Contact Details after you reveal them. We are not your processor for that, and we are not responsible for it.

The market's standard terms take an indemnity from the customer and never make them warrant this. An indemnity is worth a great deal less without it, which is why this clause is here.

10. Acceptable use of contact details

Before you call a number obtained through the Service, you must screen it against the applicable national registers and comply with the applicable national rules on telephone canvassing. These differ by country and they change. As at the date of these terms:

For e-mail, Article 21 LSSI-CE prohibits sending commercial communications by electronic mail without a prior request or express authorisation, subject to the exception for an existing customer relationship. Equivalent rules apply in every country the Service covers.

We do not represent that a revealed number is safe to call. Whether it is, is a question about the register and the local rules, and both are yours to check.

You must not:

• send unsolicited bulk messages, or load Contact Details into a system that does;
• resell, sublicense, publish, or redistribute Contact Details, or make them available to anyone outside your Account;
• add Contact Details to a product, a database or a list that you supply to a third party;
• use the Service to build or train a machine learning model, or to build a competing service;
• scrape, crawl, or systematically extract data from the Service by any means other than the features we provide;
• circumvent the Credit system, the rate limits or any technical restriction; or
• use the Service in a way that breaches the terms of a third-party source we rely on, where we have told you what those terms require.

11. Suppression: when we tell you to delete something, you delete it

Any individual can ask us to remove their details, at any time, without an account and without giving a reason. When a request is verified we purge their details from every Account that holds them, including Accounts that paid to reveal them. You will see the record change to expired or purged.

When that happens, you must delete that individual's details from your own systems as well, including your CRM, your applicant tracking system, your mailing lists and any export you have taken, and you must not contact them further on the basis of what we supplied. This is not a courtesy. It is the obligation that makes the individual's right to object real rather than theoretical, and it is a term of this Agreement.

We do not refund the Credits spent on a contact who is later suppressed.

12. CVs and Candidate Match

When you upload a CV, you are giving us a third party's personal data. You are the controller for it and we act as your processor, on the terms of the Data Processing Agreement.

You warrant that you have a lawful basis for uploading that CV and for having it processed to find matching roles, and that you have given the candidate the information their local law requires.

What we do with it: the document is read in memory, converted to text, and sent to a language model hosted in the European Union to derive a set of search criteria. The document itself is never written to disk and never stored. What persists, if you save the search, is the derived criteria and a derived profile (titles, seniority, skills, years of experience, languages). No name, no employer, no dates and no free text from the document is retained. It is deleted when you delete the saved search.

Do not upload a CV containing special category data (health, religion, trade union membership, political opinions, sexual orientation) or criminal offence data. The Service is not designed for it and you must not send it.

13. Data protection

Each party will comply with applicable data protection law. The Data Processing Agreement forms part of this Agreement and sets out the roles of the parties for each category of personal data. Where this section and the Data Processing Agreement conflict on a data protection matter, the Data Processing Agreement wins.

The Privacy Policy explains what we do with personal data as a controller.

14. Intellectual property

We own the Service, its software, its design, its scoring model and everything we generate from the data we collect, together with all intellectual property rights in them. We grant you a non-exclusive, non-transferable, revocable right to use the Service during the term, for your own internal business purposes.

You own the content you upload. You grant us the right to process it as necessary to provide the Service.

Where you send us feedback or a suggestion, we may use it without obligation to you and without payment.

15. Confidentiality

Each party will keep the other's confidential information confidential, use it only for the purposes of this Agreement, and protect it with at least the care it applies to its own. This does not apply to information that is public through no fault of the receiving party, was already known to it, is independently developed, or must be disclosed by law.

16. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care.

Beyond that, and to the fullest extent the law allows, the Service is provided as is. We do not warrant that it will be uninterrupted or error free, that the data in it is accurate, complete or current, or that it will produce any particular commercial result. We exclude all implied warranties, conditions and terms to the extent the law permits.

Nothing in this Agreement excludes liability that cannot be excluded by law.

17. Liability

Neither party is liable for loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss, however arising.

Our total liability under this Agreement in any twelve month period is limited to the total fees you paid us in the twelve months before the event giving rise to the claim.

The cap does not apply to your obligation to pay fees, to either party's indemnity obligations under sections 9, 10, 11 and 18, to fraud or fraudulent misrepresentation, to death or personal injury caused by negligence, or to anything else that cannot be limited by law.

18. Indemnity

You will indemnify us against all claims, losses, fines and costs (including reasonable legal costs) arising from:

1. your use of Contact Details or any other data obtained through the Service, including claims brought by the individuals concerned and enforcement action by a supervisory authority; 2. your breach of section 9, 10, 11 or 12; and 3. any content you upload, including any CV.

Our indemnity to you in respect of the data we source is set out in the Data Processing Agreement, Part 2. It is deliberately narrower than this one and it is not symmetrical, because the risks are not symmetrical: we control how the data is sourced, you control who you contact and what you say.

19. Suspension for breach

We may suspend your Account, or any User, immediately and without notice where we reasonably believe there is a breach of section 9, 10 or 11, a security risk, unlawful use, or an instruction from a supervisory authority or a data source.

We will tell you why, and we will restore access once the cause is resolved. Where we suspend for a reason that turns out not to be your fault, we extend your subscription by the period of the suspension.

20. Sub-processors and third-party sources

We use the sub-processors listed at yellowdesk.ai/subprocessors and we keep that list current. Business contact data comes from third-party vendors, described there by category. Any individual who asks is told which vendor supplied a specific record about them.

21. Changes to these terms

We may change these terms. We will give you at least 30 days' notice by e-mail and in the Service before a change takes effect.

The version in force when you activated your Account continues to apply to you until that notice period expires. If you do not accept a change, you may terminate before it takes effect and we refund the unused part of any period you have paid for. Continuing to use the Service after the change takes effect means you accept it.

Where a change is required by law or is necessary for security, we may make it with shorter notice.

22. General

Assignment. You may not assign this Agreement without our written consent. We may assign it to a group company or in connection with a merger or sale of the business.

Force majeure. Neither party is liable for a failure caused by something outside its reasonable control, provided it tells the other and takes reasonable steps to work around it.

Notices. We write to the e-mail address on your Account. You write to legal@taliro.net.

Entire agreement. This Agreement is the whole agreement between us on its subject matter and replaces anything said or written before it. Neither party relies on any statement not set out in it. This does not limit liability for fraud.

Severability. If a provision is unenforceable, the rest continues in force.

No waiver. Not enforcing a right does not waive it.

No partnership. Nothing here creates a partnership, an agency or an employment relationship.

Language. These terms are written in English. Where we publish a translation and the two conflict, the English version governs.

23. Governing law and jurisdiction

This Agreement is governed by Spanish law. The courts and tribunals of Barcelona, Spain have exclusive jurisdiction, and both parties waive any other jurisdiction to which they might be entitled.

24. Contact

legal@taliro.net Taliro Global Talent, S.L., Rambla de Badal 62, 3-3, 08014 Barcelona, Spain

Language

This document is published in English, German, French, Dutch and Spanish. The translations are provided for convenience. Where a translation and the English version differ, the English version governs.